Who We Are
7pub ("we", "us", "our") is an online gaming and sports betting platform operating under the domain 7pub.app. We offer a range of gaming products to players based in the Philippines, including sports betting, live casino, slots, and card games such as Pusoy.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173), 7pub acts as the Personal Information Controller (PIC) for personal data collected through this platform. This means we are the party responsible for deciding how and why your personal data is processed.
If you have any questions, concerns, or requests related to this Privacy Policy or to your personal data held by 7pub, you can reach our Data Protection Officer at support@7pub.app.
What Data We Collect
7pub collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. Here is a breakdown of the categories of data we collect and how they come to us.
2.1 Information You Provide Directly
- Full legal name and date of birth
- Residential address in the Philippines
- Email address and mobile phone number
- Government-issued ID details (for KYC verification)
- Payment method details (e-wallet numbers, bank account details)
- Any other information submitted through forms, support tickets, or correspondence with our team
2.2 Data Generated Through Platform Use
- Login timestamps, session duration, and device type
- IP address and approximate geographic location
- Betting activity, transaction history, and game play records
- Preferences and settings applied to your 7pub account
- Customer support interactions and complaint records
2.3 Technical and Device Data
- Browser type and version
- Operating system
- Device identifiers (where applicable)
- Referral source (how you arrived at 7pub)
- Cookie and tracking data (see Section 8)
7pub does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily disclose such information in a support context.
How We Use Your Data
7pub uses your personal data for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this policy. The table below summarises the key uses.
| Purpose | Why We Need It |
|---|---|
| Account creation and management | To register you as a 7pub player and manage your account settings |
| Identity and age verification (KYC) | To confirm you are 18+ and to comply with gaming compliance requirements |
| Payment processing | To process deposits, withdrawals, and refunds via GCash, Maya, and banking channels |
| Fraud prevention and security | To detect, investigate, and prevent fraudulent activity, money laundering, and account abuse |
| Customer support | To respond to your queries and resolve issues with your account or bets |
| Legal and regulatory compliance | To meet obligations under Philippine gaming, anti-money laundering, and data privacy laws |
| Platform improvement | To analyse how players use 7pub and improve the experience for everyone |
| Responsible gaming | To monitor for signs of problem gambling and to apply player-requested limits |
| Marketing (opted-in players only) | To send you relevant promotions, new game announcements, and bonus offers where you have consented |
Legal Basis for Processing
Under the Data Privacy Act of 2012, 7pub must have a valid legal basis to process your personal data. Depending on the purpose, we rely on one or more of the following bases:
- Contractual necessity: Processing your data is necessary to perform the agreement between you and 7pub – including account management, payment processing, and bet settlement.
- Legal obligation: We are required to process certain data to comply with Philippine anti-money laundering regulations, gaming licence conditions, and tax reporting requirements.
- Legitimate interests: We process some data to detect fraud, improve platform security, and develop the service – provided these interests do not override your privacy rights.
- Consent: For optional communications such as marketing emails and push notifications, we rely on your explicit opt-in consent, which you can withdraw at any time.
Sharing Your Data
7pub does not sell, rent, or trade your personal information. We share data only in the specific, limited circumstances described below.
5.1 Payment Processors
To process your GCash, Maya, bank transfer, or card transactions, 7pub shares the minimum necessary financial and identity data with licensed payment service providers operating in the Philippines. These providers are bound by their own data protection obligations and do not retain your information beyond what is needed to complete the transaction.
5.2 Identity Verification and KYC Providers
7pub works with third-party KYC verification partners to confirm player identities. These partners receive only the data needed for verification (such as ID document images and basic personal details) and are contractually prohibited from using this data for any other purpose.
5.3 Regulatory and Law Enforcement Authorities
7pub may disclose your personal data to the relevant Philippine government agencies, including the National Privacy Commission, anti-money laundering authorities, and gaming regulators, when required to do so by law, court order, or legitimate regulatory inquiry.
5.4 Fraud Prevention and Security
In cases of suspected fraud, account abuse, or criminal activity, 7pub may share relevant data with fraud prevention agencies, cybercrime units, or other platforms to protect the integrity of the service and the safety of other players.
No overseas transfers without safeguards: If data needs to be processed outside the Philippines – for example, by a cloud infrastructure provider – 7pub ensures that appropriate data transfer agreements and safeguards are in place, consistent with NPC guidelines.
How Long We Keep Your Data
7pub retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Here is how that works in practice:
- Active accounts: All personal data associated with your 7pub account is retained for as long as your account remains active.
- Closed accounts: Following account closure, 7pub retains your identity documents, transaction records, and betting history for a minimum of five (5) years to comply with anti-money laundering regulations and gaming licence conditions.
- Support records: Customer support communications are retained for three (3) years after the last interaction.
- Marketing data: If you have unsubscribed from all marketing, we will retain a suppression record of your preference to ensure we do not contact you again, but will delete all other marketing profile data.
Once the applicable retention period expires, your data is securely deleted or anonymised in a way that prevents re-identification.
How We Keep Your Data Secure
Protecting your data is something 7pub takes seriously, not just as a legal requirement but as a basic obligation to the players who trust us. We implement a layered approach to security that covers technical, operational, and organisational controls.
On the technical side: all data in transit between your device and 7pub's servers is encrypted using TLS (Transport Layer Security). Sensitive stored data – including financial information – is encrypted at rest. Access to production systems is restricted by multi-factor authentication and role-based permissions.
Operationally: all 7pub staff who handle personal data receive data privacy training. Internal access to player data is granted strictly on a need-to-know basis and is logged and audited. We conduct regular security assessments to identify and address vulnerabilities.
In the event of a personal data breach that is likely to result in harm to any affected player, 7pub will notify the National Privacy Commission within 72 hours of discovery and will inform affected players as soon as practicable.
Cookies and Tracking Technologies
7pub uses cookies and similar tracking technologies to keep the platform running properly, to understand how it's being used, and – where you have consented – to personalise your experience. Here's a plain-language breakdown of what we use and why.
Essential Cookies
These are necessary for the 7pub platform to work. They keep you logged in during a session, remember your language preference, and ensure security features function correctly. You cannot opt out of essential cookies without breaking core functionality.
Analytics Cookies
These help 7pub understand how players navigate the platform – which pages are visited, how long sessions last, and where technical issues occur. This data is aggregated and used only to improve the service. These cookies do not identify you personally.
Preference Cookies
These remember choices you've made on 7pub – such as your preferred view in the sports betting section or your favourite game categories – so you don't have to reset them every time you log in.
Managing Cookies
You can control and delete cookies through your browser settings at any time. Please note that disabling cookies beyond the essential category may affect some features of the 7pub platform.
Your Data Rights
Under the Data Privacy Act of 2012, Filipino data subjects have a set of enforceable rights over their personal information. Here is what those rights mean for you as a 7pub player.
Right to Access
You can request a copy of the personal data 7pub holds about you at any time. We will provide this within 15 business days.
Right to Correction
If any personal data we hold is inaccurate or out of date, you have the right to request that we correct it.
Right to Erasure
You can request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Right to Object
You can object to processing of your data for direct marketing purposes at any time, and this will be actioned immediately.
Right to Portability
You can request a copy of your data in a structured, machine-readable format to transfer to another provider.
Right to Complain
If you believe 7pub has not handled your data correctly, you have the right to file a complaint with the Philippine National Privacy Commission.
To exercise any of these rights, contact us at support@7pub.app. We will confirm receipt within 3 business days and respond fully within 15 business days. We may need to verify your identity before processing your request.
Children and Minors
7pub is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process requires you to confirm your age, and we use KYC verification to enforce this requirement.
If we discover that personal data has been collected from a minor – whether through misrepresentation during registration or any other means – we will immediately close the associated account, void any associated bets, and securely delete the personal data in question.
If you believe a minor has registered on 7pub, please notify us immediately at support@7pub.app so we can investigate and take action promptly.
Updates to This Privacy Policy
7pub reviews and updates this Privacy Policy periodically to reflect changes in our practices, technology, or applicable Philippine laws. When we make material changes, we will notify you through a prominent notice on the 7pub platform, by email to your registered address, or both. The "Last Updated" date at the top of this page always reflects when the current version was published.
We encourage you to review this policy from time to time to stay informed about how 7pub is protecting your data. Continued use of the platform after updates have been published constitutes your acknowledgment of the revised policy.
How to Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 7pub has handled your personal information, please get in touch with us directly:
- Email: support@7pub.app
- Live Chat: Available 24/7 through your 7pub account dashboard
Our Data Protection Officer will handle privacy-related inquiries with the same care and discretion we apply to all personal data matters. We aim to respond to all data-related requests within 15 business days.
If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.